Handover &
Completion Workflows

“Guided Home has streamlined our Practical Completion handover and aftercare processes, removing double handling, eliminating paper-based administration and giving all stakeholders a single place to access project information.”

“Guided Home has transformed how we work. It saved 3 days/ week in admin, reduces waste and gives customers a more modern, professional experience. It supports our operational goals and reflects our commitment to doing things properly at every stage of the process.”

"It has taken a lot of the pressure away from me. It’s a smoother, more modern experience for customers - they absorb information far better via Guided Home and know it all by the time we do the home demonstration. And it supports the Future Homes Standard by helping people understand new technologies properly. It was the clear winner. Other systems didn’t measure up at all."

“Guided Home’s inspections and defect capture capability increased transparency and closed the information gap between homeowners seeking updates and internal teams responsible for clarifying defects and resolving issues.”

“For large phased schemes, the efficiency is remarkable. If a specification changes - such as switching from one heating system to another, or changing the light fixtures, for example - it can be updated centrally and instantly applied across the relevant plots. It’s quick, reliable and removes so much duplication.”

“Enabling customers to access Guided Home from pre-reservation onwards has significantly helped us prepare for the New Home Quality Code go-live while enhancing the customer experience.”

“Our previous process was incredibly labour-intensive and reliant on manual handling at every stage. Every folder was bespoke, and reproducing a single handover pack required hours of checking, compiling and printing. There was also the risk of missing or inaccurate documents, which could cause delays. It simply wasn’t sustainable for the volume of homes we now deliver.”

“As a rapidly growing business we are at a point where existing procedures/ process would entail additional staff to cope with the growth. By digitising and automating some of the sales process/handover procedure with Guided Home we are able to scale efficiently while streamlining our processes and improving our customer experience at the same time."

“Guided Home was the only solution that genuinely understood the post-occupation journey. They were the only ones that covered the whole journey - from reservation to aftercare. Plus, it was simple and convenient for customers to use, intuitive for our team, and aligned with our ambition to modernise. Importantly, it also supported our sustainability goals by removing the need for printed materials altogether.”

“Customer feedback on our pilot project scored 94.4% and our highest ever NPS score.”

“We have boosted our return on investment, reducing customer servicing costs, notably enhancing the customer experience and ultimately accelerating sales.”

“Sustainability is a major focus for us. Guided Home has allowed us to remove paper completely from this part of the process. It supports our environmental goals while giving customers something far more modern and intuitive.”