Quality Inspections, Defects
& Aftercare.
Capture inspections, defects and aftercare activity within a continuous record, ensuring issues are resolved with full context and remain evidenced across the lifecycle.
Continuity through the defects
period and beyond.
The consequences of completion decisions often emerge during the defects and warranty period.
Guided Home maintains continuity from handover through this period and beyond, ensuring responsibility, evidence and decisions remain connected to the original completion record and remain visible throughout the lifecycle.
Configurable inspection and defect checklists ensure issues are captured early and consistently, ensuring quality across portfolios at the earliest stage.
What changes for inspections,
defects & aftercare.
Fewer disputes during defects.
A continuous, trusted record clarifies issues between residents and operators while providing clear evidence back to delivery partners during the defects liability period.ґґ
Clear inspection and defect evidence.
Configurable inspection checklists capture defect activity at source and connect it to the completion record.
Calmer resolution under scrutiny.
Evidence remains visible and accessible for complaints, audits and regulatory challenges.
Downstream outcomes.
Fewer disputes during the defects period.
32% improvement in regulated customer satisfaction outcomes.
PARTNER TESTIMONIALS
Trusted at scale.
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Be assured. Be ready.
If you are responsible for delivery, quality, compliance or portfolio oversight, we would welcome a structured conversation before a demo so we can understand your requirements fully.
FAQs
Have questions?
What are latent defects and how does Guided Home help manage them?
Latent defects are defects in a building that are not apparent at the time of handover or practical completion but emerge later – sometimes years after delivery. They can relate to structural issues, waterproofing, insulation or other concealed elements. Guided Home helps by preserving the original delivery and inspection records so that when a latent defect surfaces, the evidence of what was built, inspected and accepted is available to determine responsibility and support resolution.
What is the defects liability period and how does Guided Home support it?
The defects liability period is the contractual period after practical completion during which the contractor is responsible for rectifying defects. This is typically 12 months but can vary. Guided Home maintains continuity through this period by connecting defect reports to the original completion record, tracking resolution status and preserving a clear evidence trail for any disputes or claims that arise.
How does Guided Home relate to new build warranty requirements?
New build warranties (typically 10-year structural warranties from NHBC, Premier Guarantee, LABC or similar providers) require that certain standards were met during construction. Guided Home preserves the delivery evidence, inspection records and compliance documentation that may be needed to support or contest a warranty claim – ensuring the evidence is structured and retrievable rather than lost across archived folders.
What is latent defects insurance and how does the platform support claims?
Latent defects insurance provides cover against structural defects that emerge after completion. In the event of a claim, insurers require evidence of what was constructed, inspected and certified. Guided Home provides this evidence from the continuous lifecycle record – reducing the time and cost of evidence assembly and supporting faster claim resolution.
How does Guided Home support the preparation of building safety case reports?
A building safety case report requires evidence that building safety risks are identified and managed throughout a building’s lifecycle. Guided Home contributes to this by maintaining the delivery, inspection and compliance evidence that forms the factual foundation of the safety case – ensuring it remains accessible and current as the building moves through occupation and ownership changes.
How are defect inspections managed within Guided Home?
Defect inspections are captured through configurable checklists that record the nature, location and severity of each issue. Defects are assigned to the responsible party, tracked through to resolution and connected to the original completion record. The platform provides visibility to all stakeholders – including residents, internal teams and contractors – so that status is clear and evidence is preserved.