Controlled B2B Deal Room.

A controlled environment to verify completeness, align stakeholders and evidence readiness at the point responsibility transfers.

Your secure place to agree readiness before transfer.

Responsibility often moves between organisations under commercial pressure, with documentation fragmented across emails, folders and disconnected systems.

The Guided Home Deal Room provides a controlled environment where evidence, readiness and acceptance are agreed before responsibility transfers.

This ensures completion information is collated once, formally accepted and reusable for future residential portfolio transactions or handovers rather than reconstructed for every deal.

What changes for controlled deals.

Clear definition of complete.

Requirements are defined and visible so all parties agree what “ready” looks like before responsibility transfers.

Explicit acceptance, not assumption.

What has been issued, reviewed and accepted becomes part of the authoritative record.

Shared visibility for stakeholders.

Developers, contractors, operators and asset owners see the same evidence and readiness status.

Proven at scale.

49% reduction in handover errors.
Over 60% less handover administration at scale.

How it is controlled.

The Deal Room provides a structured environment where submissions and formal acceptances between organisations are managed within a single platform.

It removes informal sign-off and last-minute negotiation by making readiness explicit at the point responsibility changes hands.

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User interface for deal management
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Commercial Perspective:
Controlling Exposure at Transfer.

Responsibility transfer is the point where commercial, legal and reputational exposure moves between organisations.

When readiness is assumed rather than agreed, risk is inherited silently and can lead to disputes later.

 

The Guided Home Deal Room reduces this exposure by making readiness, evidence and acceptance explicit before responsibility transfers ensuring:

What is agreed is visible.

What is accepted is recorded.

What carries forward is defensible.

PARTNER TESTIMONIALS

Trusted at scale.

Stylized logo with letters RCQ
Text displaying the word 'BARGATE'
Logo for Grace Homes on blue
Stylized logo with letters RCQ
Text displaying the word 'BARGATE'
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Text displaying the word 'BARGATE'
Text logo on dark background
Text displaying the word 'BARGATE'
Logo of Latimer Housing Group
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Text displaying the word 'BARGATE'

“Guided Home has streamlined our Practical Completion handover and aftercare processes, removing double handling, eliminating paper-based administration and giving all stakeholders a single place to access project information.”

Tony Wilson

Risk & Compliance Manager, RCQ

“Guided Home has transformed how we work. It saved 3 days/ week in admin, reduces waste and gives customers a more modern, professional experience. It supports our operational goals and reflects our commitment to doing things properly at every stage of the process.”

Lisa Green

Director of Customer Experience, Bargate

"It has taken a lot of the pressure away from me. It’s a smoother, more modern experience for customers - they absorb information far better via Guided Home and know it all by the time we do the home demonstration. And it supports the Future Homes Standard by helping people understand new technologies properly. It was the clear winner. Other systems didn’t measure up at all."

Jenny Creasey

Quality & Customer Care, Grace homes

“Guided Home’s inspections and defect capture capability increased transparency and closed the information gap between homeowners seeking updates and internal teams responsible for clarifying defects and resolving issues.”

Tony Wilson

Risk & Compliance Manager, RCQ

“For large phased schemes, the efficiency is remarkable. If a specification changes - such as switching from one heating system to another, or changing the light fixtures, for example - it can be updated centrally and instantly applied across the relevant plots. It’s quick, reliable and removes so much duplication.”

Lisa Green

Director of Customer Experience, Bargate

“Enabling customers to access Guided Home from pre-reservation onwards has significantly helped us prepare for the New Home Quality Code go-live while enhancing the customer experience.”

Katie Knill

Sales, Candleston

“Our previous process was incredibly labour-intensive and reliant on manual handling at every stage. Every folder was bespoke, and reproducing a single handover pack required hours of checking, compiling and printing. There was also the risk of missing or inaccurate documents, which could cause delays. It simply wasn’t sustainable for the volume of homes we now deliver.”

Lisa Green

Director of Customer Experience, Bargate

“As a rapidly growing business we are at a point where existing procedures/ process would entail additional staff to cope with the growth. By digitising and automating some of the sales process/handover procedure with Guided Home we are able to scale efficiently while streamlining our processes and improving our customer experience at the same time."

Craig Nutter

Managing Director, Northstone

“Guided Home was the only solution that genuinely understood the post-occupation journey. They were the only ones that covered the whole journey - from reservation to aftercare. Plus, it was simple and convenient for customers to use, intuitive for our team, and aligned with our ambition to modernise. Importantly, it also supported our sustainability goals by removing the need for printed materials altogether.”

Lisa Green

Director of Customer Experience, Bargate

“Customer feedback on our pilot project scored 94.4% and our highest ever NPS score.”

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Group Customer Experience Director

“We have boosted our return on investment, reducing customer servicing costs, notably enhancing the customer experience and ultimately accelerating sales.”

Scott Rooks

Commercial Director, Candleston

“Sustainability is a major focus for us. Guided Home has allowed us to remove paper completely from this part of the process. It supports our environmental goals while giving customers something far more modern and intuitive.”

Lisa Green

Director of Customer Experience, Bargate

GET STARTED TODAY

Be assured. Be ready.

If you are responsible for delivery, quality, compliance or portfolio oversight, we would welcome a structured conversation before a demo so we can understand your requirements fully.

 

Find out more about how the platform works

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FAQs

Have questions?

What is a Section 38 agreement and how does Guided Home support it?

A Section 38 agreement is a legal agreement under the Highways Act 1980 between a developer and the local highway authority for the adoption of new roads. It involves staged inspections, evidence submissions and formal sign-off before responsibility transfers to the authority. Guided Home’s Deal Room provides the structured environment for managing evidence submissions and formal acceptances associated with these transfers, ensuring everything is documented and defensible.

How does the Deal Room govern practical completion between parties?

The Deal Room provides a controlled digital environment where parties agree what constitutes readiness before a practical completion certificate is issued. Evidence requirements are defined upfront, submissions are tracked, and formal acceptance is recorded. This replaces informal email-based sign-off with a structured, auditable process that reduces downstream disputes about what was or was not agreed.

What is a certificate of practical completion and how does the Deal Room support it?

A certificate of practical completion formally confirms that a building or section has been completed to the contractual standard. The Deal Room supports the process leading to certification by governing the evidence that must be in place – inspection records, documentation packs, compliance certificates and defect resolution status – before the certificate is issued. It provides all parties with visibility of readiness status.

Who is the principal accountable person and how does Guided Home help?

The principal accountable person is the individual designated under the Building Safety Act as responsible for the safety of a higher-risk building during occupation. Guided Home supports this role by maintaining the evidence record from delivery through occupation, ensuring the principal accountable person has access to the building information required to discharge their obligations.

How does the Deal Room reduce disputes between organisations?

Disputes typically arise when parties disagree about what was agreed, what evidence was provided or what was accepted. The Deal Room eliminates this ambiguity by making all submissions, reviews and formal acceptances visible and timestamped within a single platform. When disagreements arise later, the record shows exactly what was issued, by whom and when it was accepted.