Home - Guided Home - Handover App

Improve every customer touchpoint.

Quickly transform your customer journey from first contact to handover and across the lived experience. Reduce friction, easily share information and keep customers in the loop.

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First impressions count. Exceed expectations with your own customer app. Guided Home significantly reduces the time your teams spend delivering a superior customer experience.

Better NPS Scores & Customer Surveys.

The New Home Handover, Inspection Checklist & Defect App

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Consistent, Compliant Handovers. Everytime.

Guided Home's plug 'n' play handover compliance solution simplifies processes for your teams, partners and customers.

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The consumer standards & transparency solution

Easily comply with consumer codes, standards and the latest best practices. Deliver the best outcomes for your consumer & maintain a digital record of all information shared.

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NEW HOMES QUALITY CODE. ACCREDITED SUPPLIER.

Accelerating developer readiness and reducing ongoing compliance efforts for the New Homes Quality Code.

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Guided Home is Trusted by Leading Housebuilders, Housing Associations and Developers

Why Housebuilders & Housing Associations Choose Guided Home?

Rapid Simplification

Take the pain out of digitising your customer journey and help your teams deliver new homes faster than ever before.

Consumer Standards

Maximise transparency and consumer outcomes with your own customer journey app and handover solution for all tenures.

Economies of Scale

Empower your teams to deliver consistent, professional and compliant customer journey - in a fraction of the time and cost of your existing processes.

As a rapidly growing business we are at a point where existing procedures/ process would entail additional staff to cope with the growth. By digitising and automating some of the sales process/handover procedure with Guided Home we are able to scale efficiently while streamlining our processes and improving our customer experience at the same time.

By expanding our use of Guided Home, we have boosted our return on investment, reducing customer servicing costs, notably enhancing the customer experience and ultimately accelerating sales.

Using Guided Home meets our main objectives as it's paperless and saves the team valuable time across the journey.

Sustainability and innovation is at the heart of what we do. Guided Home was a natural fit for us - good for the environment, good for customer satisfaction and perfect for a smooth handover with minimal customer queries.

Enabling customers to access Guided Home from pre-reservation onwards has significantly helped us prepare for the New Home Quality Code go-live while enhancing the customer experience.

Guide Your Customers Home With Guided Home.

Customer-centric digitisation is faster & more cost effective than ever, with Guided Home.

Housebuilders

Simplify processes between your partners, teams (development, sales and customer care) and customers - for a highly efficient process that is crucial for NPS scores & customer satisfaction surveys.

Housing Associations

Maximise transparency and consumer outcomes with your own customer journey app and handover solution. Deliver a consistent, high quality journey for all tenures on one easy to use platform.

Residential Living

Manage your whole portfolio on Guided Home. Handover any building, any tenure

One Amazing Customer Experience.

Guided Home unites your new home packs and resident information, ready for seamless publication via your own custom-branded portal.

Delight your homebuyers and tenants with a truly useful digital home user guides and new home handover app
Effortlessly deliver a repeatable, five-star home handover & aftercare experience in a fraction of the time of your current process
Give homebuyers immediate access to a one stop shop for all new homeowner information to reduce customer queries
Take control of your new home handover and aftercare with your own custom-branded new home handover and defect app

Consistent, Compliant Handovers.

Guided empowers your teams to deliver consistent, compliant and professional handovers, inspections & aftercare with minimal effort.

Smart dashboards and handover inspection checklists give peace of mind and transparency
Powerful handover templates, smart asset tagging and document management significantly reduce errors and time spent per handover
Manage 1000s of handovers in the time it would normally take you to do one with legacy processes and technology

Faster. Simpler. Better.

Faster Document Collection.

Systematically gather vital new home handover information, documents, certificates and warranty documents.

Faster Defect Resolution.

Easy to use home inspection, defect capture and reporting alongside new home handover packs on one easy to use home handover app.

Seamless app based defect capture, pre-inspections, task management and reporting homeowners love.
Digital new home pre-inspection checklists save time
Easy to use for homeowners and internal teams
End to end transparency & record keeping to the end of the liability period.

API Integrations

Guided unites fragmented data and systems to maximise efficiency and deliver significant incremental value.

Statutory Record Keeping

Aggregate fragmented as-built, as-maintained property and resident information on one platform for customer information sharing and record-keeping.