Why Guided?
Experience
Guided takes the pain out of digitising your customer journey by removing redundant steps and helps your teams deliver new homes faster than ever before.
Compliance
Our software is specifically designed to meet the needs of the residential market, supporting compliance with the latest standards, best practices and NHQC.
Competence
Empower your teams to deliver consistent, professional and compliant handover and aftercare in a fraction of the time of your existing processes.
One Amazing Customer Experience.
Guided unites your new home and resident information, ready for seamless publication via your own custom-branded portal.
- Delight your homebuyers and tenants with a truly useful digital home user guides and handover packs
- Effortlessly deliver a repeatable, five-star residential handover & aftercare experience in a fraction of the time of your current process
- Give homebuyers immediate access to accurate and up to date information they need in one place and reduce customer queries
- Publish information directly to residents via your own custom-branded portal
Consistent, Compliant Handovers.
Guided empowers your teams to deliver consistent, compliant and professional handovers & aftercare with minimal effort.
- Smart dashboards and checklists give peace of mind and transparency.
- Powerful handover templates, smart asset tagging and document management significantly reduce errors and time spent per handover
- Manage 100s of handovers in the time it would normally take you to do one with legacy processes and technology
Faster Document Collection.
Systematically gather vital information, documents, certificates, warranty and other key content – then publish direct to residents.
- Eliminate file sharing hassles between internal teams and your residents.
- Reduce project team email traffic & chasing.
- Stop chasing vital information at the last minute.
Accelerate Defect Resolution.
Seamless inspection, defect capture and reporting – all on one easy to use platform alongside your property handover information.
- Seamless app based defect capture and reporting
- Pre & post-completion Inspections
- Easy to use. Enable for homeowners and internal teams
- End to end transparency & record keeping to the end of the liability period.
Get The Guided Advantage
1. Fully Managed Setup
Your app-based Guided handovers setup in 24 hours.
2. Plot Specific Documents
Drag, drop 'n' tag completion documents to plots.
3. One-Click Handover
Assign Plots To Owners with one-click.
Integrated Handover Ecosystem
Guided simplifies and unites fragmented data and systems you use today to maximise efficiency and deliver significant incremental value.
- Significantly reduce manual re-keying, errors and repetitive tasks
- Simplify your technology, processes and costs
- Improve transparency & management information for better decisions
Statutory Record Keeping
Aggregate fragmented as-built, as-maintained property and resident information on one platform.
- Systematically collate statutory evidence
- Aggregate & analyse data across schemes
- Maximise asset value ready for future sale & digital handover
Guided Solves
Common Pain Points For:
- Residential New Homes, Living & Housing Associations and Asset Owners
- Any Building
- Any Tenure
- First & Future Handovers In One Place
- End-to-end customer journey: new home handover, defect liability & warranty period
