Empower Residents, Simplify Operations
Guided Home’s plug-and-play customer journey app delivers a seamless experience for buyers, homeowners & tenants.
Easily manage and publish key information, documents & updates directly to your customers through your own branded app.
Guided Home’s platform enhances customer independence, streamlines processes & helps you adopt the latest industry best practices, all while delivering a 5 star customer journey.
Your Home in Your Pocket
The Golden Thread of Building and Safety Information
On Brand. On Message.
Enjoy complete flexibility to customise the app with your logo, brand colours, and icons. Effortlessly transform your customer journey , fully powered by Guided Home, while maintaining your unique brand identity and enhancing customer loyalty.
Everything, Everywhere.
Give homeowners a single, secure hub for all their important information—whether on the web or via native mobile apps. With instant access to essential documents, guides, and updates, they’ll always have what they need right at their fingertips.
One App For The Entire Journey
Guided Home offers a fully integrated customer journey, managing every step from reservation to handover, defect capture and beyond. This seamless experience ensures clarity, reduces friction, and keeps customers engaged & informed at every stage.
Empowering Residents and Homeowners with Interactive Guides
Access everything you need, when you need it.
One app that delivers a truly useful digital home handover experience for any building and tenure.
Interactive, living Home User Guides, manuals, and key information put essential home details at your fingertips, from appliance instructions to troubleshooting tips, helping your customers feel confident and informed about every aspect of their new home.
Your teams will love how much time they save preparing handover packs on Guided Home.
Smart Document Handover
Instant Access to Critical Documents
Empower your customers with convenience.
All legal documents, warranties, and certificates are securely stored in one easily accessible digital library. Your customers can quickly find everything they need, without the hassle of searching through piles of paperwork or scattered emails.
Reduce Admin Time and Errors
Save time and resources.
Dramatically cut the time spent preparing handover documentation by uploading everything on Guided. Add missing or late documents in seconds, minimising delays & ensuring a smooth handovers.
One Platform for the Entire Buying Journey
Simplify every step.
Simplify the customer journey with digital reservation forms, options, and choices, all managed through one connected platform. You can even upload paper-based forms for easy transition to digital, ensuring no disruptions to your workflow.
Fire & Safety: The Golden Thread
Ensure your residents have immediate, up-to-date access to critical fire safety information.
Use Guided Home to seamlessly provide real-time updates on fire safety protocols, key assets, and evacuation routes. By maintaining and publishing the “golden thread”, you guarantee residents always have the most current data at their fingertips, fostering transparency and trust in their safety.
Quickly publish new information direct to your resident’s app to ensure ongoing accuracy and completeness.
How-To's & FAQs
Empower Residents with Instant Solutions
Residents get answers fast without waiting for support.
Our easy-to-access FAQs and how-to videos provide instant guidance to solve common home issues.
Save Time and Avoid Unnecessary Calls
Streamline support and reduce workload.
By providing clear, concise how-to videos and FAQs, you can significantly cut down on customer service queries, freeing up your team’s time and resources to focus on more complex inquiries.
Pre-Empt Queries with a Dynamic FAQ Library
Help residents before they need to ask.
Keep your FAQ library on Guided Home continuously updated, so residents always have the most relevant and up-to-date information at their fingertips, saving time for both them and your team.
Consumer Code Compliance Made Easy
Effortless Information Sharing Across the Customer Journey
Guided Home simplifies compliance with industry consumer codes, ensuring you meet the requirements with ease.
Elevate Your Service from Start to Finish
With Guided, you can seamlessly publish all required information across the buying process, handover, and aftercare through a single, easy-to-use app. This ensures no drop in service levels as your customers transition through each stage of their journey, delivering a smooth, transparent experience that keeps them informed and satisfied at every step.
Local Community
Help your residents live like a local and settle-in quickly.
Tag the hottest local bars, restaurants, and essential services to your developments and plots for a rich map-based experience.
Free Access
- Homeowners, guests and tenants have free access to Guided. They can even use Guided as their property bible, keeping key property information and documentation safe, ready for future sale & handover.
