The New Home Handover & Defect App.
Guided’s plug and play resident’s portal delivers happier homeowners and tenants. Switch to the industry leading customer experience overnight.
Choose Guided as the channel to easily manage and publish important documents and content directly to homeowners, via your own custom-branded web and mobile app.
Your Home in Your Pocket
Give your properties and homebuyers the handover experience they deserve.
White-label
Full flexibility to use your own logo, brand colours and icons. Opt up to your own standalone Android and Apple app, effortlessly powered by Guided.
Web & Mobile App
Access to the information you need, when you need it – via web app & native mobile apps. Give homeowners a single place for all their important information.
Inspections & Defects
Use Guided's native capability for one seamless experience for homebuyers. Manage defects on Guided or on your existing system via API connectivity.
Features, Specs & Home Guides
One app that delivers a truly useful digital home handover experience.
Configurable content templates make handing over any building, any tenure, specification and content a breeze.
Easy access to safety and maintenance guides, hints & tips and appliance manuals when you need them.
Warranty, Guarantees & Certificates
Secure handover of certificates, guarantees and other essential documents conveniently stored in one place.
Dramatically cut the time spent on preparing handover documentation. Add missing or late documents in seconds.
Fire & Safety
Give residents Immediate access to fire safety information, assets, and evacuation routes.
Quickly publish new information direct to your resident’s app to ensure ongoing accuracy and completeness.
How-To's & FAQs
Easy access to FAQs and How-to videos about the home help to solve issues straight away and minimise the need to call customer services.
Maintain your FAQ library on Guided to pre-empt customer queries. Quickly update content in response to emerging queries and themes.
Consumer Codes
Guided is your easy to use platform for effortless information sharing required across the customer journey.
Publish all required information across he buying journey, completion handover and aftercare via a single, easy to use app.
Local Community
Help your residents live like a local and settle-in quickly.
Tag the hottest local bars, restaurants, and essential services to your developments and plots for a rich map-based experience.
Free Access
- Homeowners, guests and tenants have free access to Guided. They can even use Guided as their property bible, keeping key property information and documentation safe, ready for future sale & handover.
