Home Handover & Customer Journey Solution
Everything Home builders need for consumer code compliance, best practices and streamlined operations. And one amazing customer journey app for your buyers, homeowners and tenants.
Guided is proud to be an NHQB Accredited Supplier.
Cost Pressures
It's hard to stay on top of home handovers and aftercare when your costs and teams are under pressure.
Quality
Quality can start to slip when you're busy building homes, looking after customers and keeping up with building safety, fire safety and consumer code requirements.
Efficiency
Don't let manual processes or clunky systems slow you down - switch to Guided today.
Take your home handover process to the next level. Schedule a free demo now.
Commercial & Development
You want to focus on delivering homes, often with complex new systems such as heat networks and solar infrastructure.
- Remove the need to maintain handover paperwork onsite
- Protect onsite teams from resident queries
- Proactively collate and share information on scheme and spec with internal teams ahead of schedule.
- Conduct pre-completion inspections & capture defects digitally on Guided
Sales & Marketing
Your teams are stretched. Time pressure, complexity and errors impact quality and customer experience.
- Accelerate sales and free up capacity to focus on customer relationships and the next launch
- Deliver a compliant sales journey and handover with minimal time, cost, and stress
- Eliminate repetitive and time-consuming admin
- Exceed customer expectations with a proactive, accurate, and complete information sharing across the customer journey
- Stop chasing vital information & documents at the last minute
Customer Care
Build engagement. Pre-empt customer queries. Proactively address emerging issues before they consume too much time.
- Ensure there is no drop off in customer service as the buyer becomes a homeowner with an end to end customer journey app
- Ensure residents have quick access to accurate, up-to-date and useful information
- Quickly digitise your home user guides and document sharing
- Maintain the highest levels of customer satisfaction and reviews
- Accelerate defect resolution with a seamless digital experience on Guided. Pass through and sync homeowner defects to internal systems for resolution. Eliminate delays and easily keep homeowners updated
Switching Is Easy
With Guided!
1. Fully Managed Setup
Your app-based Guided handovers setup in 24 hours.
2. Plot Specific Documents
Drag 'n' drop plot documents, certificates and warranty.
3. One-Click Handover
Assign plots to owners with one-click.
Management Team
You need transparency & confidence that standards and statutory obligations are being met; and team productivity is maximised.
Homeowners
Want a sustainable, interactive and truly useful handover pack that helps fix problems quickly.
Who Guided Work With:
- Regional and national housebuilders, housing associations & residential developers
- Delivering residential new homes and apartments for sale and shared ownership
