How to efficiently adopt and comply with the latest consumer code information requirements to publish new home handover packs, documentation and new home warranty information to new home buyers.
With the amount of information that consumer codes require homebuilders to publish to homeowners today; we ask is it really possible for builders to comply with information requirements and ensure good customer outcomes without your own homeowner handover app?
New build home buyers are protected by two consumer code schemes, which the homebuilders choose to register with. Namely the Consumer Code for Home Builders and the New Homes Quality Code. Both schemes strive to ensure builders treat new home buyers fairly throughout the sales process and for up to two years after legal completion.
Contained within these codes are mandatory requirements for sharing fair, accurate and complete information to homebuyers around the completion, handover, aftercare and complaints management that must be communicated to the homeowner.
Historically, new home builders would handover single-use hard copy brochures and packs of appliance manuals, warranty documents and other information. Many builders continue to invest time and money in to producing expensive leatherbound handover packs today. While others have made generic handover information available on their website but this is static content offers limited value to the homeowner. These traditional approaches suffer from the same shortcomings:
- Accessibility: its hard for homeowners to find the information they need quickly resulting in limited customer engagement with the content, whether that’s digitally available on the builders website, or in a physical handover package
- Quality: despite best efforts of builders; due to resource constraints and printing deadlines, important information might have been left out or late changes and appliances substitutions are not included. Important appliance manuals, documentation and guarantees may simply have been lost or not provider by suppliers
- Value: Rarely used after first handover – physical paperwork gathers dust and is rarely re-visited
This is where GUIDED can help: today new home buyers of all demographics are used to consuming information via Apps.
Contact us to find out how quickly you reduce your new home handover and aftercare costs; and empower your staff with a customisable homeowner app that increases engagement, reviews, and efficiency.
Easily configure the app to align to your own branding and publish the documentation, home user guides and safety information required by consumer codes, direct to your own homeowner app.
