Answers from your data. Not the web.

Hugo is the AI assistant built into Guided Home, powered by your platform data: documents, manuals, defect records, contacts, and property details. Your team gets portfolio insight on demand. Homeowners get answers about their specific home, 24 hours a day, supporting RSH and NHQC requirements for accessible, responsive homeowner information.

Hugo does not estimate from general knowledge. Every response is grounded in your platform: the homeowner's specific documents, registered appliances, aftercare guides, key contacts, and defect history. Answers come from your data, not the web.

Homeowners get answers about their specific home, 24 hours a day. Hugo runs semantic search across all indexed plot documents, manuals and warranties. It retrieves registered appliances, serial numbers and warranty dates per plot, and sources key contacts and aftercare guide content per property.

Developers and admin users get a different Hugo, one that surfaces portfolio-level data on demand. No manual report pulling, no spreadsheet consolidation. Ask in plain English and get a direct answer, with a deep-link to the right screen. Examples include open defects on a named development, how many plots have been handed over this month, which homeowners have not activated their portal yet, and what documents are missing from a plot.

Answers are cited, so homeowners can see exactly where each response came from. Citation validation means hallucinated source references are dropped and logged before they reach the user, so the record stays clean.

Homeowners rate every response as helpful, unhelpful, or resolved. You get feedback analytics and resolution stats, including thumbs up, down and resolved ratings per response, plus admin analytics covering feedback patterns, resolution rates and usage by topic. Daily usage caps per tenant mean you control cost and exposure.