KEY INTEGRATIONS
Inspections & Defects
Capture inspections, defects and aftercare activity within a continuous record, from pre-completion through the defects liability period. Issues resolved with full context, every responsibility transfer evidenced and defensible.
| # | Name | Site | Plot | Unit | Initiated By | Start Date | Tot | Open | 0-1 | 2-7 | 8-14 | 15-28 | 28+ | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Handover Checklist | Essex Development | 2011 | 2011 | Sales Manager | 20/05/26 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |
| 2 | Reservation | 1 Thorne Close | 1 | — | Sales Manager | 15/05/26 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |
| 3 | 7 Days | Essex Development | Apt. B | Unit 14 | Sales Manager | 15/03/26 | 4 | 3 | 1 | 2 | 0 | 0 | 0 | |
| 4 | Pre-Completion Inspection | Kent Development | 47 | Unit 47 | Site Manager | 12/03/26 | 9 | 5 | 0 | 2 | 2 | 1 | 0 | |
| 5 | Post-Completion Inspection | The Orchard, Marlow | 12 | Unit 12A | Site Manager | 10/03/26 | 12 | 7 | 0 | 1 | 3 | 2 | 1 |
| # | Name | Site | Date | Status |
|---|---|---|---|---|
| 1 | Defect Inspection | Essex Development | 10/01/26 | Completed |
| 2 | 6-Week Inspection | Kent Development | 03/02/26 | Completed |
Configurable inspection checklists
Define inspection checklist templates with categories, individual checkpoints, room-specific sections, and photo evidence requirements. Link templates to inspection types, apply journey-stage visibility, and reuse them across every site, so quality capture is consistent regardless of which team is on-site.
On-site execution
Walk through a checklist on-site in real time. Mark each point pass, fail, or N/A with direct photo capture. Raise defects from failing checkpoints, with context carried forward automatically. Collect digital signatures and generate a signed PDF at completion, saved directly to the plot document vault. Pins, photos and annotations captured in Guided Site land on the same plot record, so a contractor sees the location without a follow-up call.
Defect tracking and resolution
A continuous, trusted record clarifies responsibility between residents and operators while providing clear evidence back to delivery partners during the defects liability period. Defects are assigned, tracked, and closed with full context, not chased through email chains. Two-way sync with site or CRM systems is the Defect Connectivity Hub, not this module.
From pin to plot record
A pin on a cached floorplan is only useful if it leaves the phone. In Guided Home the plan location travels with the defect onto this module, so routing, SLAs and aftercare see the same located item. Owner-visible defects can surface on the white-label resident journey at yourcompany.guidedhome.co, with Apple and Android apps, by journey stage and milestone.
