KEY INTEGRATIONS
A digital handover pack is files at completion: warranties, EPCs, manuals and the other documents the occupant is meant to receive. That is a completion deliverable. It is not the record that evidences what was released, to whom, and when. Guided Home is the governed evidence record of the home. It validates the pack, holds pack release until the evidence is present, evidences access, and persists after keys move. Handover Governance is the operator platform. The occupant opens the white-label resident app at yourcompany.guidedhome.co, plus Apple and Android apps. Guided Home is not a handover tool, not a pack, not a portal, and not a snagging app.
A pack is what gets assembled. The record is what proves the pack was fit to release, who received it, and what continues after keys move. The table is the usual buying mistake, stated plainly.
| What teams need | Digital pack | Governed record |
|---|---|---|
| What it is | Files assembled at completion | The plot record that validates, holds pack release, evidences and persists |
| Completeness | Assumed if the folder looks full | Validated against the checklist before release |
| Release | Email, share link or portal upload | Controlled pack release in Handover Governance |
| Access | No durable proof of who opened what | Evidence of access on the record |
| After keys | The pack is left behind | The same record continues through aftercare |
When the pack is treated as the product, completeness is a visual check. The folder looks full, so the plot is treated as ready. Missing warranties, stale EPCs and unversioned manuals stay invisible until an occupant, a lender or the New Homes Ombudsman asks for the evidence.
Release becomes an email or a share-link dump. Access is not recorded. After keys move the pack is left behind, so aftercare and the defects liability period start from reconstruction. The information gap, the evidence gap and the continuity gap all reopen on the same plot.
Inspections, documents and defects sit on one plot record. Document Assurance validates the pack against the checklist. Handover Governance holds pack release until the evidence is present. Pack release, journey-stage visibility and resident access stay closed until the configured evidence is present. An incomplete plot does not become a live resident record.
The occupant then opens the white-label resident app at yourcompany.guidedhome.co, or the Apple and Android apps, and sees only what the operator has released. Handover Governance is the operator platform. The resident app is the surface homeowners and tenants open. They are not the same product, and neither of them is a pack.
Guided Home programmes show 49% fewer handover errors, 60% less handover administration, 100% documentation completeness at transfer, and 94.4% customer satisfaction. Trusted by Places for People, Latimer, Bargate, Durkan, City & Country, and many more.
A digital handover pack is the set of files assembled for a plot at completion: warranties, EPCs, manuals, certificates and the other documents the occupant is meant to receive. It is a completion deliverable. It is not proof those files were complete, versioned, released only when the evidence is present, or accessed.
No. A pack is files. Guided Home is lifecycle assurance: the governed evidence record of the home. Document Assurance validates the pack against the checklist. Handover Governance holds pack release until the evidence is present. The white-label resident app at yourcompany.guidedhome.co, plus Apple and Android apps, is the surface the occupant opens. The pack can sit on that record. The pack is not the product.
Completeness is assumed because the folder looks full. Versions drift between the share link, the inbox and the portal login. There is no durable evidence of who opened what, or when. After keys move the pack is left behind, so defects liability and later occupation start from reconstruction rather than the same record.
Handover Governance is the operator platform for Sales, Customer Care and Delivery. It decides what is released, to whom, and when. The resident surface is the white-label app homeowners and tenants open at yourcompany.guidedhome.co, plus Apple and Android apps. They are not the same product. Release is decided in Handover Governance. The occupant sees only what the operator has released.
Guided Home is not a handover tool, not a pack, not a portal, and not a snagging app. Organisations that already assemble a pack PDF or run a portal login still cannot evidence completeness, controlled pack release, or access from those surfaces alone. The governed record sits behind them.
Multi-site housebuilders, registered providers and BTR operators whose delivery, customer care and asset teams must prove what was released, to whom, and when. A single-site pack PDF, a share-link dump, or a portal login with no stage readiness is not that record. Partnership, S106 and bulk transfers sit in Deal Room.
