KEY INTEGRATIONS
A home handover product is the system a housebuilder, housing association or BTR operator uses to take a plot from reservation to occupation and through aftercare, with evidence of what was released, to whom, and when. Most products sold under that name are a digital pack, a snagging app, or a resident portal. Those are surfaces. The thing that transfers liability is the governed record behind them. Guided Home is that record: Handover Governance for the operator, a white-label resident app at yourcompany.guidedhome.co plus Apple and Android apps for the occupant.
Guided Mobilise is not the home handover product on this page. It is scheme onboarding and offboarding for property managers, managing agents, block managers and operators. The record is the same platform. The buyer and the job are not.
The product page is the source of truth. A short briefing sits at Every scheme arrives differently.
Residential developers do not have a handover problem. They have a liability, evidence and governance problem across time. The table is the usual buying mistake, stated plainly.
| If you only buy | You get | You still cannot |
|---|---|---|
| A digital pack | Files on completion day | Prove they were complete, versioned, or accessed |
| A resident portal | A login | Govern what is released, or when |
| A snagging app | Tickets | Tie defects to handover condition and the pack |
| Guided Home | One plot record: journey stages, pack release, aftercare, resident surface | Replace your CRM or your legal advice |
Inspections, documents and defects sit on one plot record. The inspection establishes the condition of the home. Document Assurance validates the pack against the checklist. Defects stay tied to that condition and to the pack, rather than living as tickets in a separate log.
Handover Governance holds pack release until the evidence is present. Pack release, journey-stage visibility and resident access stay closed until the configured evidence is present. An incomplete plot does not become a live resident record. The occupant then opens the white-label app at yourcompany.guidedhome.co, or the Apple and Android apps, and sees only what the operator has released.
Guided Home programmes show 49% fewer handover errors, 60% less handover administration, 100% documentation completeness at transfer, and 94.4% customer satisfaction. Trusted by Places for People, Latimer, Bargate, Durkan, City & Country, and many more.
A home handover product is the system a housebuilder, housing association or BTR operator uses to take a plot from reservation to occupation and through aftercare, with evidence of what was released, to whom, and when. Most products sold under that name are a digital pack, a snagging app, or a resident portal. Those are surfaces. Guided Home is the governed record behind them: Handover Governance for the operator, and a white-label resident app at yourcompany.guidedhome.co plus Apple and Android apps for the occupant.
No. A digital pack is a set of files on completion day. It does not prove those files were complete, versioned, or accessed. The thing that transfers liability is the record that validates the pack, holds pack release until the evidence is present, and keeps the evidence after keys move.
Guided Home does not replace a CRM. Organisations that already have a CRM, a defects log, or a portal still cannot evidence completeness from those tools alone. The governed record sits alongside them and ties inspections, documents and defects to one plot.
Handover Governance is the operator platform. Sales, Customer Care and Delivery decide what is released, to whom, and when. The resident surface is the white-label app homeowners and tenants open at yourcompany.guidedhome.co, plus Apple and Android apps. They are not the same product.
Multi-site housebuilders, registered providers and BTR operators whose delivery, customer care and asset teams must prove the journey to NHQC, the New Homes Ombudsman, or the board. It is not a single-site pack PDF, a consumer home-moving app, or a CX skin with no stage readiness. Partnership, S106 and bulk transfers sit in Deal Room. Scheme onboarding and offboarding for property managers, managing agents, block managers and operators sits in Guided Mobilise, a different product.
No. Guided Mobilise is a different product on the same platform. It is for property managers, managing agents, block managers and operators who mobilise new schemes and offboard schemes they no longer manage. The home handover product on this page is Handover Governance for the operator, plus the white-label resident app at yourcompany.guidedhome.co. Scheme transfer is not the occupier journey.
